Monday, 5 March 2012

How To Record Phone Calls For Business Reasons

By Michael Hemphill


If you've got a telephone recorder or are planning to get one, you probably have 1 or 2 uses under consideration for your combo of phone and recording unit. Actually you could be purchasing a recorder for one specific purpose, and have explicit plans on how to record phone calls. You probably have not thought of some other uses that may actually help you in your business. A couple of those concepts follow.

Record phone calls with clients. If you are an expert, or work with clients on any sort of project, you might want to employ a call recorder to record calls. If you are discussing the project, by recording the conversation, you can make certain you keep abreast of all of the details. This is important if you are away from your office, of course, but whether or not you are sitting at your desk and can take notes, recording phone calls can be an efficient way to make sure that you have all the data you require to finish your work and meet the client's wants.

Record phone calls with suppliers. Whether you work with a selected provider constantly or you're in the process of setting up with a new supplier, a call recorder can make life simpler. If there is any doubt, later on as to what you and the supplier agreed to, you can listen to the recording to determine. And if your provider calls with a inquiry, you may make reference to the recorded conversation to get the solution. You might even consider having the call transcribed and giving your supplier a copy of the records, or sending a copy of the audio file to the provider.

Hand out a copy of the call to all project members. A massive project can be challenging enough without attempting to make sure that each member of the project team is completely up to date on all the latest talks between the other team members. A telephone recording device can make that problem go away. Simply record all telephone calls concerning the project, and confirm each team member gets a copy of the audio file. You can let each member be responsible for listening to the conversation or having it transcribed, or allot one team member to do that for everyone.

Even if you are buying a phone recorder for one precise purpose, like recording client calls, you can find some ways to use it. Having a call recorder that can also be used as a voice recorder will help you accomplish your business targets more easily and with less confusion concerning what should be done, by whom and when. Consider it the newest project management tool.




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